Office Administrator (Ref:005)

Role Summary 

Office Administrator is responsible for undertaking a range of tasks applicable to the support services team and group wide projects e.g. HMRC projects. re-registration projects, property administration best practice projects etc. Works as part of a team to assist in the delivery of the successful individual tasks.

Key Accountabilities

• Responsibility to provide excellent customer service to all clients, advisers and third parties.
• Maintains and improves client relationships, effectively handling client enquiries, both complex and simple on the telephone
• Respond to a range of queries and correspondence, ensuring all work is processed in accordance with SLAs and internal deadlines.
• Work checklists, flowcharts, procedure notes are followed and completed at all times to reduce financial and reputational risk.
• Promotes the culture, conduct and behaviours required to support good customer outcomes, setting an example to the teams at all times – role models the PEER values.
• Filing of all incoming documentation according to the internal processes and standards.
• Engaging with 3rd party providers to obtain accurate scheme valuations, including property specific data such as rent review information, lease renewals and insurance data as appropriate.
• Updating systems to ensure the most accurate, up-to-date information is recorded in a timely manner.
• Awareness of and adherence to Company/Departmental and product specific procedures and policies, working by example in line with company values.
• Highlight any required process changes to Manager immediately, making any required amendments as agreed and directed and in line with process in place.
• Take personal responsibility for ensuring knowledge of HMRC & TPR & ICO legislative practices and changes relating to all Pensions administration and business products are kept up to date using all resources available.
• Contribute to projects when requested and deliver within set timescales.
• Take personal responsibility for own development, highlighting training needs to the Manager.
• Comply with the Health & Safety Guidelines as set out in the Health & Safety Management System document.
• Demonstrate behaviours in line with our Company Values ‘PEER’.
• Ensure compliance with our Company policies, procedures and guidelines.

Skills & Experience Required

• At least 2 years administration experience.
• Technical expertise in all areas of administration
• Excellent customer service skills.
• Team working skills as well as the ability to work independently under own initiative.
• Flexible approach to work and the ability to multi-task and move between tasks within the department at short notice.
• Ability to manage own workload considering quantity /quality and the solutions and outcomes required at the time.
• Ability to work within tight deadlines whilst maintaining accuracy on either complex or repetitive tasks.
• Conscientious with an excellent attention to detail
• Sound knowledge of all Microsoft Applications.
• Strong organisational skills.
• Excellent written and oral communication skills.
• Strong numeracy and literacy skills.
• Good communication skills, with the ability to structure communication to meet the needs of the client and teams.

To apply, please email HR and attach your CV